Refund Policy
Refund Policy
At Om Sai Tour & Travels, we aim to provide a transparent and fair refund process for all customers.
Security Deposit Refund
- Security deposits are refundable after vehicle inspection.
- Refunds are processed only after checking for:
- Vehicle damage
- Late return charges
- Pending challans or penalties
Booking Cancellation Refund
- Cancellation charges may apply depending on cancellation timing.
- Refund eligibility may vary based on booking duration and vehicle type.
Refund Conditions
- Early cancellations may qualify for partial or full refunds.
- Last-minute cancellations may incur cancellation fees.
- No refund may be applicable once the driver get pickup to you.
Non-Refundable Charges
The following charges are generally non-refundable:
- Late return charges
- Damage repair charges
- Cleaning charges if applicable
Refund Processing Time
Approved refunds are generally processed within 5–10 business days depending on the payment method and banking process.
Vehicle Availability & Company Rights
In rare situations where a booked vehicle becomes unavailable due to technical or operational reasons, Om Sai Tour & Travels may:
- Provide an alternative vehicle
- Reschedule the booking
- Offer a refund as applicable
Contact For Refund Support
For refund-related assistance, customers may contact our support team using the contact information available on the website.
Final Note
By booking a vehicle with Om Sai Tour & Travels, customers acknowledge and agree to all refund and cancellation policies mentioned above.